![]() ![]() International orders are shipped by either DHL or FedEx insured air at $75 flat rate (shipping service dependent on the shipping country). We will send you an email with a tracking number once your order has shipped.Īll packages are insured and a signature is required upon receipt. All orders under $1000 will ship at a $20 flat rate.ĭomestic orders also have the option for Fedex insured overnight at a $30 flat rate.Īll shipments are subject to payment in full by customer. Please email us to inquire about the status of your purchase or any additional questions that you might have at Domestic Shipping Optionsĭomestic orders are shipped FedEx insured 2-day for free with a minimum purchase of $1000. If we do not receive a notice of cancellation within 24 hours, we will go forward with production and the return policy will apply. You can choose to cancel your order within 24 hours of receipt of shipping window notice. We wish to accommodate customer’s delivery requests if it’s in our ability. Please inquire if there is a greater urgency to the timing of the delivery. Custom pieces require a 6-8 week shipping window once artwork has been approved.Rings require a 4-6 week lead time, as we do not carry all sizes.If the piece is in stock we can ship immediately, but if we do not have inventory, each piece is individually made and requires a 4-6 week shipping window. We do have limited inventory in our store but generally keep stock of all core medallion and chain options. Upon receipt of the order, you will receive an order confirmation and a Foundrae team member will reach out within 1-2 business days with order updates or a tracking number. Please email us at or call us at +1 (844)-731-0808 to give us more details about your repair needs. If your jewelry is in need of repair, you may mail in your repair or come to the store. ![]() REPAIRS, WE’RE HERE TO HELP!Īs jewelry lovers we all know how important your jewelry is. Gold pieces can be polished by your local jeweler. Chlorine can damage gold, causing it to pit or become brittle. WHAT TO AVOID?Īpply makeup, perfume and hair spray before putting on jewelry, and do not wear your gold or enameled pieces in a swimming pool. Apply makeup, perfume and hair spray before putting on jewelry, and do not wear your gold or enameled pieces in a swimming pool. Shine enamel with a microfiber cloth and lukewarm water. If damage occurs, we will gladly repair the piece for you, feel free to email us at or call us at +1 (844)-731-0808. Wrap enamel jewelry in a soft cloth before storing to prevent the glass enamel from sustaining chips or scratches from your other jewelry. For more information, read the "Return a Vault item" section on the FAQs.Ĭlick here to view shipping and delivery information.The biggest danger to enamel is cracking due to the impact of dropping it on hard surfaces. *Please note that we cannot offer the in-store return service for any Vault items. ![]() Please note, Made to Order and personalized items are not returnable.Īdditional information is available during the checkout process or on the FAQs Section. Items must remain in their original condition with all labels attached and intact. The return window starts on the day when your item was made available for collection. Once the request has been approved, your prepaid shipping label will be emailed to you or will be available for download in your MY GUCCI account.įor Collect In-Store orders, we offer a 30-day return/exchange window in-store or by contacting Client Services. You may return items by selecting "Return this Item" from your MY GUCCI account under order details, through your delivery confirmation email or by contacting a Client Advisor. The return window for online purchases is 30 days (10 days in the case of beauty items) from the date of delivery. Returns may be made by mail or in store*. These items will ship through Premium Express once they become available. Pre-order, Made to Order and DIY items will ship on the estimated date noted on the product description page. A signature will be required upon delivery.
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